Global Tech - Service Management Lead

Pernod Ricard

Paris, France
Fully remote
Itil-based service management processes
Servicenow
Power BI
Lead the implementation, evolution, and governance of ITIL-aligned processes across Pernod Ricard’s global Tech ecosystem

Job Summary

  • Lead the implementation, evolution, and governance of ITIL-aligned processes across Pernod Ricard’s global Tech ecosystem.
  • Act as a key escalation point for major incidents and service disruptions, leading global crisis cells and driving swift resolution.
  • We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events…

Matching Summary

Lead the implementation, evolution, and governance of ITIL-aligned processes across Pernod Ricard’s global Tech ecosystem.

Skills & Requirements

Must-have

  • ITIL-based service management processes
  • ServiceNow
  • Power BI
  • JIRA
  • global crisis cells
  • agile product teams

Nice-to-have

  • SAP landscapes
  • cybersecurity
  • sharing & conviviality culture
  • continuous improvement mindset

Key Requirements

  • ITIL certification preferred
  • managing enterprise-level ITSM processes
  • managing global teams
  • working with external service providers
  • senior Tech leadership interfacing

Work Rights

Not specified

Tailored Resume

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