Part-time Passenger Service Agent

Alliance Ground International (AGI)

Phoenix, AZ, United States
$18.00 ph; $19.00 ph for vietnamese-speaking; bene...
Customer-facing role
First-class customer service
Safety and security procedures
As a Part-Time Passenger Service Agent servicing a brand new carrier, you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time

Job Summary

  • As a Part-Time Passenger Service Agent servicing a brand new carrier, you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time.
  • This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter.
  • AGI offers a comprehensive benefit package for all employees, including paid time off, medical/vision/dental to even our part-time employees, company-matched 401k, paid parking/public transit cards, and more!

Matching Summary

As a Part-Time Passenger Service Agent servicing a brand new carrier, you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time.

Salary

$18.00 per hour; $19.00 per hour for Vietnamese-speaking; Benefits: paid time off, medical/vision/dental, company-matched 401k, paid parking/public transit cards, employee assistance program, voluntary life insurance, travel discounts

Skills & Requirements

Must-have

  • Customer-facing role
  • First-class customer service
  • Safety and security procedures
  • Handle customer interactions
  • Check passenger tickets and documents

Nice-to-have

  • Friendly and outgoing
  • Outstanding customer service focus
  • Vietnamese-speaking proficiency
  • Energy and enthusiasm

Key Requirements

  • Must be at least 18 years of age
  • Possess a high school diploma, GED, or work experience equivalent
  • Authorization to work in the United States
  • Must complete SIDA training
  • One+ year of relevant experience preferred
  • Airline experience preferred
  • Previous face-to-face customer service experience preferred

Work Rights

Authorization to work

Tailored Resume

Cover Letter