Head Of Customer Experience Folkestone Hybrid, London Hybrid £75,000 - £80,000 Per Annum Dependent On Experience Full Time Apply By 23 April, 2026 Posted On 10 April, 2026

Saga Group Ltd

Folkestone, United Kingdom
£75,000 - £80,000 py
Hybrid (on-site at folkestone at least once a fortnight, with ad hoc trips to london)
Cx framework embedding
Partner onboarding standards
Quality assurance and performance monitoring
Saga Group Ltd is seeking a Head of Customer Experience to lead initiatives that enhance the customer journey and overall brand experience. This hybrid role, based in Folkestone with occasional trips to London, offers a salary between £75,000 and £80,000 depending on experience

Job Summary

  • We are on a mission to deliver brilliantly simple, consistently exceptional experiences for our customers, and we’re looking for a CX leader who can bring that vision to life, both internally and across our valued partner network.
  • You’ll take the lead in embedding our CX framework across external partner onboarding, setting the gold standard for service delivery through robust quality assurance and performance monitoring.
  • Working closely with Marketing and Brand, you’ll translate customer insights into meaningful, measurable improvements whilst leading a high-performing CX function spanning insight, journey design, and continuous improvement.

Matching Summary

Match Score: 85

Saga Group Ltd is seeking a Head of Customer Experience to lead initiatives that enhance the customer journey and overall brand experience. This hybrid role, based in Folkestone with occasional trips to London, offers a salary between £75,000 and £80,000 depending on experience.

Salary

£75,000 - £80,000 Per Annum

Skills & Requirements

Must-have

  • CX framework embedding
  • partner onboarding standards
  • quality assurance and performance monitoring
  • customer insights translation
  • high-performing CX function leadership

Nice-to-have

  • championing heritage and brand principles
  • aligning interaction with tone of voice
  • influencing at every level

Key Requirements

  • Minimum 2 years experience in CX leadership
  • Experience with budget ownership
  • Experience with strategy development

Work Rights

Not specified

Tailored Resume

Cover Letter