Lead Product Manager, Member Care

CLEAR

New York, United States
Base: $215,000-$250,000; bonus/equity: annual bonu...
On-site
8+ years product management experience
Customer support platform expertise
Ai-driven support solutions knowledge
CLEAR is building the secure identity company of the future with a mission to make experiences safer and easier

Job Summary

  • CLEAR is building the secure identity company of the future with a mission to make experiences safer and easier.
  • The role involves owning the product vision for Member Care platforms including AI-powered virtual assistants and intelligent routing.
  • Candidates will be rewarded with comprehensive healthcare, family-building benefits, flexible time off, and a base salary range of $215,000-$250,000.

Matching Summary

CLEAR is building the secure identity company of the future with a mission to make experiences safer and easier.

Salary

Base: $215,000-$250,000; Bonus/Equity: Annual bonuses and Restricted Stock Units possible; Benefits: Comprehensive healthcare, wellness stipend, 401(k) match

Skills & Requirements

Must-have

  • 8+ years product management experience
  • Customer support platform expertise
  • AI-driven support solutions knowledge
  • Data fluency and experimentation skills
  • Cross-functional collaboration ability

Nice-to-have

  • Experience with high-volume environments
  • Strong operational metrics focus
  • Ability to translate technical concepts
  • Background in secure identity systems

Key Requirements

  • 8+ years of product management experience
  • Proven track record in complex environments
  • Experience with conversational AI or automation

Work Rights

Not specified

Tailored Resume

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