Customer Service - Italian

Concentrix

Kagithane, Turkey
Customer service orientation
Computer navigation skills
Effective communication
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Maintain basic knowledge of client products and/or services and prepare complete and accurate work including appropriately notating accounts as required.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • customer service orientation
  • computer navigation skills
  • effective communication
  • attention to detail
  • multi-tasking ability
  • work in a fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • maintain professional tone
  • team member collaboration

Key Requirements

  • High school diploma
  • three to six months relevant experience preferred
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter