Workforce Coordinator

Genesys

Ireland, Ireland
Workforce data analysis
Experience in contact center metrics
Strong analytical skills
Genesys empowers organizations to improve customer and employee experiences

Job Summary

  • Genesys empowers organizations to improve customer and employee experiences.
  • The Workforce Coordinator analyzes metrics to enhance labor utilization and operational efficiency.
  • Employees enjoy flexible work schedules and opportunities for career growth.

Matching Summary

Genesys empowers organizations to improve customer and employee experiences.

Skills & Requirements

Must-have

  • Workforce data analysis
  • Experience in contact center metrics
  • Strong analytical skills

Nice-to-have

  • Excellent communication skills
  • Ability to work independently
  • Training program development

Key Requirements

  • Minimum one year as workforce analyst
  • Experience measuring employee performance
  • Strong technical skills

Work Rights

Not specified

Tailored Resume

Cover Letter