Customer Service Lead

Eyota Veterinary Clinic

Sharon, MA, United States
Base: up to $22 ph based on experience; bonus/equi...
Client service and communication
Team supervision and mentorship
Electronic medical records management
This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus opportunities, medical, dental, vision insurance, 401(k) with matching, paid time off, CE allowance, and employee pet discounts.
  • Our practice is committed to elevating culture while delivering the highest standard of veterinary medicine in a supportive, collaborative environment focused on growth and well-being.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences.

Salary

Base: Up to $22 per hour based on experience; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • client service and communication
  • team supervision and mentorship
  • electronic medical records management
  • appointment scheduling and reminders
  • billing and payment processing
  • performance feedback and coaching
  • customer empathy and professionalism

Nice-to-have

  • leadership development and professional growth
  • positive and team-oriented work environment
  • strong organizational and operational skills
  • motivated and compassionate attitude
  • culture of accountability and teamwork

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1–2 years leadership or supervisory experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter