Application Support Services

35

Not specified
Bachelor's degree in computer science or related field
Understanding of service management tools
Knowledge of itil capacity and availability management
The Application Support Services position at Air Liquide seeks a candidate to manage service delivery and technical operations, ensuring performance aligns with established SLAs. The ideal applicant will have a background in Computer Science or a related field, along with experience in service management and ITIL processes

Job Summary

  • The role involves planning and controlling all activities related to Service/Product Delivery and Technical Operations to maintain operational integrity.
  • Candidates must monitor performance KPIs and manage changes while collaborating closely with Customer Service to ensure SLA compliance.
  • Air Liquide is committed to building a diverse and inclusive workplace that embraces the diversity of employees and customers across the world.

Matching Summary

Match Score: 75

The Application Support Services position at Air Liquide seeks a candidate to manage service delivery and technical operations, ensuring performance aligns with established SLAs. The ideal applicant will have a background in Computer Science or a related field, along with experience in service management and ITIL processes.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or related field
  • Understanding of service management tools
  • Knowledge of ITIL Capacity and Availability Management
  • Logical CMDB methods experience
  • At least 1 year of relevant experience

Nice-to-have

  • Collaboration with Customer Service teams
  • Risk identification skills
  • Continuous improvement mindset
  • Diverse and inclusive workplace values

Key Requirements

  • Bachelor's degree in Computer Science, Information Security, or related field
  • Minimum 1+ year of experience
  • Knowledge of ITIL processes and CMDB methods

Work Rights

Not specified

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