Customer Success Manager (technical, Top Secret Clearance)
Appian
Mclean, VA, US
On-site
Strategic advisor to empower organizations
Deep understanding of customer business goals
Cultivate impactful relationships
Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies
Job Summary
Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.
Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future, including health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more.
Matching Summary
Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.
Skills & Requirements
Must-have
strategic advisor to empower organizations
deep understanding of customer business goals
cultivate impactful relationships
drive measurable business value
monitor account health proactively
develop joint roadmaps and success plans
Nice-to-have
passion for accomplishing hard things
ambition and commitment
care and quality in all work
celebrate wins and collaborate effectively
Key Requirements
Bachelor’s degree in a technical field
10+ years of combined experience in technology or technical consulting
Experience with agile and software development
5+ years of experience in success management, program management, account management or advisory services
Experience implementing, configuring, deploying, or testing enterprise technology solutions