It Manager - Desktop Support

Horacemannservicecorporation

Springfield, IL, United States
$105,200.00 - $147,950.00 py
On-site
Lead distributed technical support team
Manage end-user technology support
Ensure sla performance and service quality
Horace Mann Service Corporation is seeking an IT Manager for Desktop Support to lead a distributed team across multiple U.S. locations, focusing on delivering high-quality end-user support and optimizing operational efficiency. The role requires strong technical expertise, leadership skills, and a hands-on approach to managing both onsite and remote support services

Job Summary

  • Lead, coach, and develop a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting multiple U.S. locations and remote employees.
  • Oversee support and maintenance of end-user technologies, including desktops, laptops, Mac systems, and virtual workstations, ensuring reliability, performance, and security.
  • Partner with business partners and IT teams to align support services with organizational priorities and identify opportunities for automation and process improvements.

Matching Summary

Match Score: 85

Horace Mann Service Corporation is seeking an IT Manager for Desktop Support to lead a distributed team across multiple U.S. locations, focusing on delivering high-quality end-user support and optimizing operational efficiency. The role requires strong technical expertise, leadership skills, and a hands-on approach to managing both onsite and remote support services.

Salary

$105,200.00 - $147,950.00

Skills & Requirements

Must-have

  • Lead distributed technical support team
  • Manage end-user technology support
  • Ensure SLA performance and service quality
  • Support onsite and remote users
  • Develop staff and foster team culture

Nice-to-have

  • Drive continuous improvement
  • Optimize support operations
  • Partner with IT and business teams
  • Contribute to business continuity planning

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-10 years IT support experience
  • Leadership experience in technical support
  • Strong Windows and Mac OS knowledge
  • Experience with virtual desktop environments

Work Rights

Not specified

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