Guest Service Executive

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.

Singapore, Singapore
Minimum 3 years front office experience
Willing to work rotating shifts
Handle guest complaints tactfully
The role involves working closely with the Residence Manager to provide courteous services and efficiently handle guest complaints

Job Summary

  • The role involves working closely with the Residence Manager to provide courteous services and efficiently handle guest complaints.
  • Employees must ensure all telephone calls are answered within three rings and maintain strict adherence to safety and security procedures.
  • The position requires collaborating with various departments such as Housekeeping and Engineering to enhance the overall guest stay experience.

Matching Summary

Match Score: 80

The role involves working closely with the Residence Manager to provide courteous services and efficiently handle guest complaints.

Skills & Requirements

Must-have

  • Minimum 3 years Front Office experience
  • Willing to work rotating shifts
  • Handle guest complaints tactfully
  • Adhere to Standard Policies & Procedures
  • Maintain professional grooming standards

Nice-to-have

  • Positive attitude with outgoing personality
  • Knowledge of HMS systems
  • Experience in hospitality industry
  • Effective communication skills

Key Requirements

  • O-Level or equivalent education
  • Minimum 3 years relevant Front Office experience
  • Availability for weekends and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter