The Customer Care Field Technician is responsible for delivering the desired customer service experience as represented by the customer care philosophy, aiming to effectively make warranty, courtesy or service repairs that meet or exceed customer expectations
Job Summary
The Customer Care Field Technician is responsible for delivering the desired customer service experience as represented by the customer care philosophy, aiming to effectively make warranty, courtesy or service repairs that meet or exceed customer expectations.
Duties include providing reliable and trustworthy service, scheduling and managing on-site tasks, diagnosing problems, reading technical diagrams, and communicating politely and knowledgeably with all customers.
Clayton offers competitive benefits including flexible health, dental, and vision packages, 401K programs with company matching, paid parental leave, tuition reimbursement, and paid time for volunteering.
Matching Summary
The Customer Care Field Technician is responsible for delivering the desired customer service experience as represented by the customer care philosophy, aiming to effectively make warranty, courtesy or service repairs that meet or exceed customer expectations.
Skills & Requirements
Must-have
Customer home visits
On-site inspections and repairs
Diagnose technical problems
Read blueprints or technical diagrams
Experience with hand and power tools
Communicate with customers ethically
Operate vehicle safely
Nice-to-have
Positive and eager to learn
World-class customer experience
Encouraging culture
Holistic wellness programs
Key Requirements
Minimum five years experience in manufactured home building
Computer literacy a plus
Proven phone and interpersonal skills
Ability to lift and carry up to 50 lbs
Ability to work flexible shifts and be away from home