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Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team, which focuses on troubleshooting complex account configurations and delivering critical solutions to customers. The ideal candidate should possess strong technical skills, particularly in database management and API integrations, while also demonstrating a passion for customer service and teamwork.
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Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our culture is rooted in integrity, empathy, and shared enthusiasm.
We offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team, which focuses on troubleshooting complex account configurations and delivering critical solutions to customers. The ideal candidate should possess strong technical skills, particularly in database management and API integrations, while also demonstrating a passion for customer service and teamwork.
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Skills & Requirements
Must-have
Troubleshoot complex configurations
SQL query writing
RESTful API calls
XML, JSON, CSV validation
Technical documentation maintenance
Nice-to-have
Creative approach and eager to learn
Support colleagues and have fun
Sun-drenched optimism and drive
Courageous collaborators
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years experience with XML, JSON, CSV formats
1+ years experience with JIRA, Microsoft Office, Visual Studio Code
1+ years experience with data-driven decision-making