At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters
Job Summary
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.
This job greets patients and guests in a courteous manner whether via telephone contact or in person and is responsible for scheduling, registration, insurance verification, and point-of-service collections.
The employer is an Equal Opportunity Employer committed to compliance with all laws, regulations, and standards including patient privacy and safety.
Matching Summary
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.
Skills & Requirements
Must-have
Patient registration and admission process
Insurance verification and benefits explanation
Point-of-service collections
Data entry and information retrieval
Customer service in healthcare environment
Knowledge of healthcare insurance benefits
Compliance with billing regulations
Nice-to-have
Effective verbal and written communication
Strong interpersonal and conflict resolution skills
Ability to work collaboratively with other departments
Adaptability to diverse patient populations
Attention to detail and analytical skills
Decision making under stress
Technical knowledge of payor guidelines
Key Requirements
High school diploma or equivalent
Minimum 1 year experience in hospital or customer service environment
Preferred certifications: CHAM, CHAA, Medical Assistant or related
Proficiency with Windows applications and healthcare software
Knowledge of federal, state, and local billing regulations