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Hoplite Hospitality Associates is seeking a Global Director of Guest Experience & Hospitality Training to lead the development and implementation of training programs in Singapore for their growing portfolio of restaurants. The ideal candidate will have a strong background in luxury hospitality, training, and stakeholder engagement, with a focus on creating exceptional guest experiences.
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Job Summary
This role is pivotal in shaping world-class guest experiences across the global portfolio with a strong focus on expanding operations in Singapore.
The successful candidate will personally deliver engaging training modules and establish KPIs to measure the effectiveness of initiatives directly linked to guest satisfaction.
The position requires building a legacy of hospitality excellence by fostering a culture of service and nurturing future leaders within the Singapore team.
Matching Summary
Match Score: 75
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Hoplite Hospitality Associates is seeking a Global Director of Guest Experience & Hospitality Training to lead the development and implementation of training programs in Singapore for their growing portfolio of restaurants. The ideal candidate will have a strong background in luxury hospitality, training, and stakeholder engagement, with a focus on creating exceptional guest experiences.
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Skills & Requirements
Must-have
5+ years senior management in luxury hospitality
Hands-on delivery of global training programs
In-depth knowledge of Black Sheep values
SevenRooms CRM and back-end portal expertise
Strong relationships with hotel concierges
Nice-to-have
Excellent copywriting skills for guest communications
Entrepreneurial spirit for building from ground up
Deep understanding of Singapore and APAC market
Ability to work flexible hours including weekends
Key Requirements
Minimum 5 years experience in senior management
Must be based in Singapore
Willingness to undertake regular international travel