Senior Expert, Regional Customer Experience (m/f/d)

Firmenich

Torun, Poland
On-site
Sap sd & le modules proficiency
Regional customer experience leadership
Otif and complaint resolution management
Firmenich is seeking a Senior Expert in Regional Customer Experience to lead a team in enhancing customer satisfaction and operational excellence in the ISOL region. The role emphasizes strategic direction, team management, and collaboration across functions to ensure flawless order fulfillment and service excellence

Job Summary

  • You will serve as a strategic leader responsible for driving customer satisfaction and operational excellence across the ISOL region.
  • The role requires leading a high-performing team to ensure flawless order fulfillment while proactively managing customer relationships.
  • Employees enjoy a flexible hybrid work environment with access to continuous learning and development opportunities within a global team.

Matching Summary

Match Score: 85

Firmenich is seeking a Senior Expert in Regional Customer Experience to lead a team in enhancing customer satisfaction and operational excellence in the ISOL region. The role emphasizes strategic direction, team management, and collaboration across functions to ensure flawless order fulfillment and service excellence.

Skills & Requirements

Must-have

  • SAP SD & LE modules proficiency
  • Regional Customer Experience leadership
  • OTIF and complaint resolution management
  • Cross-functional team collaboration
  • MS Office Excel expertise

Nice-to-have

  • SAP MM module experience
  • Resilience in fast-paced matrixed environment
  • High energy and proactive risk identification
  • Emotional regulation skills
  • Fluent English communication

Key Requirements

  • Deep expertise in Regional Customer Experience
  • Leadership skills for EU, IMA, or EMEA regions
  • Proficiency in SAP SD & LE modules
  • Fluency in English language
  • Openness to travel as needed

Work Rights

Not specified

Tailored Resume

Cover Letter