Especialista Soporte A Clientes -tomateros De Culiacán

ticketmaster.jobs

Estadio Tomateros, Culiacán, Mexico
Onsite
Salesforce or crm
Customer service experience
Field work experience
Ticketmaster is seeking a Customer Support Specialist for its operations at Estadio Tomateros in Culiacán, Mexico. The role focuses on ensuring smooth event execution by advising and training clients on operational processes, while maintaining communication and resolving issues during events

Job Summary

  • As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire operational cycle of an event.
  • This role combines customer service, operations, analysis, training, and coordination, becoming a fundamental pillar to ensure the success of the most important events in the business.
  • Benefits include direct contract with the company, legal and superior benefits, and a collaborative and dynamic work environment at the Estadio Tomateros.

Matching Summary

Match Score: 85

Ticketmaster is seeking a Customer Support Specialist for its operations at Estadio Tomateros in Culiacán, Mexico. The role focuses on ensuring smooth event execution by advising and training clients on operational processes, while maintaining communication and resolving issues during events.

Skills & Requirements

Must-have

  • Salesforce or CRM
  • Customer service experience
  • Field work experience
  • Project follow-up
  • Data analysis and reporting
  • Event operations knowledge

Nice-to-have

  • Passion for baseball
  • Exceptional service orientation
  • Decision-making under pressure
  • Team coordination
  • Root cause identification
  • Collaborative work style

Key Requirements

  • Minimum 3 years experience
  • Intermediate to advanced English
  • Bachelor's degree in Business Administration or related field
  • Experience with Salesforce or similar CRM
  • Availability to travel to Mexico City

Work Rights

Not specified

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