Head Of Application Support - Msit Du

Ericsson

Abu Dhabi, United Arab Emirates
On-site
24x7 service delivery
Itil-based service management
Hands-on operations experience
The role is accountable for end-to-end service delivery and performance across multiple IT service lines

Job Summary

  • The role is accountable for end-to-end service delivery and performance across multiple IT service lines.
  • You will drive Continuous Service Improvement initiatives to enhance service quality and efficiency.
  • This position involves managing large onsite and offshore teams while ensuring operational readiness.

Matching Summary

The role is accountable for end-to-end service delivery and performance across multiple IT service lines.

Skills & Requirements

Must-have

  • 24x7 service delivery
  • ITIL-based service management
  • hands-on operations experience

Nice-to-have

  • customer interfacing skills
  • leadership development
  • continuous improvement mindset

Key Requirements

  • Bachelor’s degree in engineering or IT
  • 15–18+ years of experience in IT service delivery
  • strong working knowledge of automation tools

Work Rights

Not specified

Tailored Resume

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