Technical Support Engineer (london, United Kingdom)
Figma
London, United Kingdom
On-site
Technical saas product support
Troubleshooting complex bugs
Customer support channels
As a Technical Support Engineer, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers
Job Summary
As a Technical Support Engineer, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers.
You will own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction.
We are looking for a Technical Support Engineer who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma.
Matching Summary
As a Technical Support Engineer, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers.
Skills & Requirements
Must-have
technical SaaS product support
troubleshooting complex bugs
customer support channels
debugging REST APIs
OAuth authentication flows
React and core web technologies
Nice-to-have
voice of the customer
tooling and process improvements
design tools experience
multilingual communication skills
Key Requirements
4+ years QA or Support experience
Experience collaborating with Engineering and Product