The Corporate Sales Support Coordinator plays a critical role in supporting the Corporate Sales team by managing order processing, billing, reporting, and customer support activities across US markets
Job Summary
The Corporate Sales Support Coordinator plays a critical role in supporting the Corporate Sales team by managing order processing, billing, reporting, and customer support activities across US markets.
This position ensures accurate and timely processing of print and digital sales orders, supports revenue recognition, and delivers a positive customer experience through responsive service and strong attention to detail.
Wiley offers a culture that promotes continual learning, internal mobility, meeting-free Friday afternoons, and a comprehensive benefits package while committing to fair and transparent pay.
Matching Summary
The Corporate Sales Support Coordinator plays a critical role in supporting the Corporate Sales team by managing order processing, billing, reporting, and customer support activities across US markets.
Skills & Requirements
Must-have
Order management and billing support
Customer service and inquiry resolution
Sales reporting and revenue support
Compliance with SOX and internal controls
Proficiency in Microsoft Office Excel
Experience with CRM and customer service databases
Nice-to-have
Collaborative team-oriented approach
High level of organization and accountability
Exposure to SAP ERP or Salesforce
Customer-focused mindset
Strong attention to detail
Effective written and verbal communication
Key Requirements
Bachelor’s degree or equivalent experience
1+ year experience in B2B sales support or order management
Experience in media, publishing, or subscription businesses preferred
Proficiency in Microsoft Office including advanced Excel