Guest Relation And Duty Manager H/f - Cdd Remplacement

Sofitel Brussels Europe

Brussels, Belgium
On-site
5* luxury hotel experience
Guest satisfaction and loyalty
Vip client management
As the primary contact for all guests, you will personalize relationships to contribute to their satisfaction and loyalty

Job Summary

  • As the primary contact for all guests, you will personalize relationships to contribute to their satisfaction and loyalty.
  • You will be responsible for managing guest feedback across all platforms and ensuring timely responses.
  • You will act as the Duty Manager, overseeing hotel operations, ensuring guest safety, and representing management during client complaints.

Matching Summary

As the primary contact for all guests, you will personalize relationships to contribute to their satisfaction and loyalty.

Skills & Requirements

Must-have

  • 5* Luxury hotel experience
  • Guest satisfaction and loyalty
  • VIP client management
  • Brand standards implementation
  • Fluent French, English, and Dutch

Nice-to-have

  • Commercial acumen
  • Adaptability and anticipation
  • Team spirit and listening skills
  • Attention to detail and discretion

Key Requirements

  • Proven success in a 5* Luxury hotel
  • Motivated, passionate, responsible, dynamic
  • Rigor and reactivity are your strengths
  • Excellent interpersonal skills and impeccable presentation

Work Rights

Not specified

Tailored Resume

Cover Letter