Base: $27.41 - $32.70 usd; bonus/equity: not speci...
Hybrid (3 days on-site in lehi, ut)
Exceptional consultative support experience
Proactive and innovative problem-solving
Deliver support via email, web, and phone
Gong is seeking a Technical Support Associate to provide exceptional support for its AI-powered revenue intelligence platform. The ideal candidate should possess strong communication skills, a technical background, and a proactive approach to problem-solving. This role offers a supportive work environment with a focus on employee well-being and career growth
Job Summary
Gong harnesses the power of AI to transform how revenue teams win, offering a Revenue AI Operating System that unifies data, insights, and workflows.
As a Technical Support Associate, you will provide an exceptional and consultative support experience for customers, proactively solving challenges and delighting them long-term.
The company offers a variety of benefits including medical, dental, vision plans, a wellbeing fund, mental health benefits, a 401(k) program, education stipend, flexible vacation, and paid parental leave.
Matching Summary
Match Score: 85
Gong is seeking a Technical Support Associate to provide exceptional support for its AI-powered revenue intelligence platform. The ideal candidate should possess strong communication skills, a technical background, and a proactive approach to problem-solving. This role offers a supportive work environment with a focus on employee well-being and career growth.
Salary
Base: $27.41 - $32.70 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Exceptional consultative support experience
Proactive and innovative problem-solving
Deliver support via email, web, and phone
Build expertise with common integrations
Partner with internal teams for troubleshooting
Represent Voice of the Customer
Nice-to-have
Eagerness to learn new skills
Curious and resourceful mindset
Detail-oriented and organized approach
Key Requirements
Technical degree recently completed
Interest in growing career in technical support
Familiarity with Zoom, Dialpad, GoToMeeting
Exposure to Salesforce, APIs, or programming languages