End User Services Engineer

WPP

Türkali, , Turkey
On-site
Level 1 and 2 incident management
Onboarding and offboarding employees
It asset procurement and management
This role will carry out the effective and efficient everyday technology operations for WPP ET, acting as a trusted pair of hands for level 1 and 2 issues and assisting with project work

Job Summary

  • This role will carry out the effective and efficient everyday technology operations for WPP ET, acting as a trusted pair of hands for level 1 and 2 issues and assisting with project work.
  • Deliver world-class, on-site support services to WPP employees, agencies, and visiting clients, ensuring IT deskside operations and standard technology services are supported.
  • We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry, joining a group of creative problem solvers.

Matching Summary

This role will carry out the effective and efficient everyday technology operations for WPP ET, acting as a trusted pair of hands for level 1 and 2 issues and assisting with project work.

Skills & Requirements

Must-have

  • Level 1 and 2 incident management
  • Onboarding and offboarding employees
  • IT asset procurement and management
  • Cross-platform support (Windows and Mac)
  • On-site support services delivery

Nice-to-have

  • Customer-centred culture champion
  • Unique line-of-business technologies understanding
  • Proactive knowledge base contribution
  • Positive user experience focus

Key Requirements

  • 3 – 5 years in IT help desk/desk side support
  • Working knowledge of AV technology
  • Excellent problem-solving skills
  • Able to manage time effectively

Work Rights

Not specified

Tailored Resume

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