Manager, Technical Support

Greenhouse

United States
Base: $79,000 - $107,000; bonus/equity: stock opti...
On-site
Technical troubleshooting
Customer experience
Data-driven decisions
Greenhouse is seeking a Manager of Technical Support to lead a team of specialists in solving complex customer issues. The ideal candidate will have extensive experience in technical support and management, along with strong leadership and communication skills

Job Summary

  • Lead a team of frontline Technical Support Specialists dedicated to solving complex customer issues, owning the customer experience end to end.
  • Monitor individual and team metrics and translate data into meaningful coaching and process decisions.
  • Partner with cross-functional teams to resolve complex customer issues and influence strategic workflows.

Matching Summary

Match Score: 85

Greenhouse is seeking a Manager of Technical Support to lead a team of specialists in solving complex customer issues. The ideal candidate will have extensive experience in technical support and management, along with strong leadership and communication skills.

Salary

Base: $79,000 - $107,000; Bonus/Equity: Stock option awards, bonuses; Benefits: Medical, dental, vision insurance, 401(k) plan and company match, paid holidays, sick leave, vacation time

Skills & Requirements

Must-have

  • technical troubleshooting
  • customer experience
  • data-driven decisions
  • root cause analysis
  • cross-functional collaboration

Nice-to-have

  • coaching and development
  • psychological safety
  • advocating for team needs
  • systems thinking

Key Requirements

  • 5+ years in Technical Support
  • 2+ years of management experience
  • Customer-facing team mentorship
  • On-call on weekends & some holidays
  • Experience using AI tools
  • Zendesk experience

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter