Customer Service Executive

GX Bank Berhad

Malaysia
Not specified
2 years contact centre experience
Financial institution background
Diploma in any field
GX Bank Berhad is seeking a Customer Service Executive to provide comprehensive support to customers through various channels, ensuring high-quality service in a fast-paced environment. The ideal candidate should have at least two years of experience in customer service within the financial sector and possess strong communication skills. This role emphasizes customer-centricity, adaptability, and collaboration within a digital banking context. ###

Job Summary

  • GX Bank is the first digital bank in Malaysia approved by BNM to serve unserved individuals and SMEs.
  • The role involves providing real-time human-assisted customer support across voice, live chat, email, and social media channels.
  • Employees must be vigilant in spotting risks, security, or fraud issues while adhering to Standard Operation Procedures.

Matching Summary

Match Score: 85

GX Bank Berhad is seeking a Customer Service Executive to provide comprehensive support to customers through various channels, ensuring high-quality service in a fast-paced environment. The ideal candidate should have at least two years of experience in customer service within the financial sector and possess strong communication skills. This role emphasizes customer-centricity, adaptability, and collaboration within a digital banking context. ###

Skills & Requirements

Must-have

  • 2 years contact centre experience
  • financial institution background
  • diploma in any field
  • flexible shifting schedules
  • Microsoft Office proficiency

Nice-to-have

  • live chat experience
  • digital servicing channels
  • customer centric mindset
  • thrives under minimal supervision
  • open to development feedback

Key Requirements

  • At least 2 years' working experience
  • Tertiary education with diploma
  • Proficiency in required languages
  • Experience in financial services sector

Work Rights

Not specified

Tailored Resume

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