Claims Senior Supervisor

Cigna

Bengaluru, India
International healthcare claims operations
Claims processing teams supervision
Performance management
You will play a critical leadership role within the international healthcare claims operation, responsible for day-to-day supervision of claims processing teams

Job Summary

  • You will play a critical leadership role within the international healthcare claims operation, responsible for day-to-day supervision of claims processing teams.
  • Ensure adherence to SOPs, turnaround time (TAT), quality, and productivity targets, while maintaining compliance with internal controls and regulatory guidelines.
  • Lead, coach, and motivate a team of Claims Processors/Analysts, fostering a culture of accountability, collaboration, and continuous improvement.

Matching Summary

You will play a critical leadership role within the international healthcare claims operation, responsible for day-to-day supervision of claims processing teams.

Skills & Requirements

Must-have

  • International healthcare claims operations
  • Claims processing teams supervision
  • Performance management
  • Operational discipline
  • Regulatory environment
  • SLA and TAT metrics tracking

Nice-to-have

  • Continuous improvement mindset
  • Collaborative and people-focused
  • Calm under pressure
  • Open to change

Key Requirements

  • 8–12 years international healthcare claims operations experience
  • 10+ years in Team Lead or Supervisory role
  • Strong understanding of international healthcare policies
  • Proven experience managing high-volume, SLA-driven operations
  • Proficient in Excel and reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter