Helpdesk Executive

JLL

Bengaluru, KA, India
**
Customer query management via tickets, email, chat
Handling escalations and complaints
24/7 operational environment
** JLL is seeking a Helpdesk Executive in Bengaluru, India, to provide exceptional customer service in a 24/7 operational environment. The ideal candidate should have customer service experience, strong interpersonal skills, and the ability to multitask effectively. **

Job Summary

  • As a Helpdesk Executive, you will be responsible for delivering top-notch customer service in a 24/7 operational environment.
  • Your role will include managing customer queries via tickets, emails, and chats, handling escalations and complaints, and ensuring a high level of customer satisfaction.
  • You will work closely with internal stakeholders and contribute to maintaining high performance metrics such as ticket resolution time, chat handling, and customer satisfaction scores.

Matching Summary

Match Score: 75

** JLL is seeking a Helpdesk Executive in Bengaluru, India, to provide exceptional customer service in a 24/7 operational environment. The ideal candidate should have customer service experience, strong interpersonal skills, and the ability to multitask effectively. **

Skills & Requirements

Must-have

  • Customer query management via tickets, email, chat
  • Handling escalations and complaints
  • 24/7 operational environment
  • Rotational shift schedule including weekends

Nice-to-have

  • Professional growth and flexibility
  • Solution-oriented approach
  • Adapt quickly to new tools and processes

Key Requirements

  • Graduate degree required
  • Prior helpdesk or customer service experience preferred
  • Ability to handle multiple tasks and prioritize effectively
  • Strong interpersonal skills and team-player mindset
  • Ability to work independently and manage time effectively

Work Rights

Not specified

Tailored Resume

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