Four Seasons Hotels & Resorts is seeking a Core GRO (Guest Relations Officer) for their Tianjin location. The role entails managing communication channels, providing guest information, and ensuring excellent service standards while embodying the company's commitment to luxury and genuine hospitality
Job Summary
As the voice of the hotel, the Core GRO ensures that all communication channels operate flawlessly, including the hotel’s phone and operating systems.
The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.
The Core GRO oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
Matching Summary
Match Score: 85
Four Seasons Hotels & Resorts is seeking a Core GRO (Guest Relations Officer) for their Tianjin location. The role entails managing communication channels, providing guest information, and ensuring excellent service standards while embodying the company's commitment to luxury and genuine hospitality.
Skills & Requirements
Must-have
excellent phone skills
ability to multitask
problem solve
passion for hospitality service
command of English language
Nice-to-have
affinity for guest service
additional language a definite asset
Key Requirements
Completion of Post-Secondary Education in Hospitality or related field
Previous Experience in Reservations and/or Front Office on High Volume Call Center