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NTT DATA is seeking a Level 2 Managed Services Engineer with expertise in Windows and VMware to maintain clients' IT infrastructure. The ideal candidate will possess moderate experience in managed services, effective communication skills, and a commitment to client satisfaction within a diverse and inclusive workplace.
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Job Summary
You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring and resolving technical incidents within agreed SLAs.
The company is a $30+ billion technology services leader serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.
You are expected to execute changes meticulously, contribute to the change management process, and assist in disaster recovery functions when necessary.
Matching Summary
Match Score: 75
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NTT DATA is seeking a Level 2 Managed Services Engineer with expertise in Windows and VMware to maintain clients' IT infrastructure. The ideal candidate will possess moderate experience in managed services, effective communication skills, and a commitment to client satisfaction within a diverse and inclusive workplace.
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Skills & Requirements
Must-have
Windows and VMware infrastructure expertise
ServiceNow ticketing tool proficiency
ITIL process knowledge
Second-level technical support experience
Change management and risk mitigation
Nice-to-have
Automation task identification skills
Disaster recovery testing participation
Collaboration across diverse cultures
Positive outlook under high pressure
Vendor and third-party interaction
Key Requirements
Bachelor's degree in IT/Computing or equivalent work experience
Moderate-level experience in cross-technology managed services
Familiarity with ITIL processes and vendor management