As a Customer Systems Administrator, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations
Job Summary
As a Customer Systems Administrator, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations.
You will gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox.
Responsibilities include managing and evolving the team's portfolio of support and post-sales platforms, serving as a primary on-call responder, and driving the adoption and integration of AI-powered tools and automations.
Matching Summary
As a Customer Systems Administrator, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations.
Skills & Requirements
Must-have
Customer lifecycle platform administration
AI-powered tooling and automations
Incident resolution and stakeholder communication
Platform improvements and reliability
Automation tooling and scripting infrastructure
Documentation standards and operational resilience
Nice-to-have
Cross-functional collaboration
Shaping tooling scalability
Proactive system improvements
Key Requirements
4+ years of experience administering enterprise support or customer platforms
Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript)
Experience managing multi-platform environments
Experience governing platform access
Track record of shipping platform changes through structured processes
Operational maturity with incident response experience
Ability to produce and maintain clear, structured documentation