Customer Success Manager

8x8, Inc.

London, United Kingdom
5+ years enterprise customer success experience
Saas platform expertise required
Proven track record exceeding sales goals
The role focuses on building long-term profitable customer relationships by driving product adoption and retention

Job Summary

  • The role focuses on building long-term profitable customer relationships by driving product adoption and retention.
  • You will serve as a trusted advisor to customers while managing contract renewals and identifying upsell opportunities.
  • This position requires a blend of technical expertise and sales acumen within a fast-paced, dynamic environment.

Matching Summary

The role focuses on building long-term profitable customer relationships by driving product adoption and retention.

Skills & Requirements

Must-have

  • 5+ years enterprise customer success experience
  • SaaS platform expertise required
  • Proven track record exceeding sales goals
  • Ability to influence C-level executives
  • Strong analytical and problem-solving skills

Nice-to-have

  • Experience with Video or Contact Center solutions
  • Familiarity with AI-enabled tools
  • Comfortable with hybrid office work model
  • Strong presentation skills for large audiences
  • Cross-functional partnership capabilities

Key Requirements

  • BS degree or equivalent education
  • 5+ years direct enterprise-level experience
  • Required SaaS industry experience
  • Willingness to work onsite 2 days per week in London

Work Rights

Not specified

Tailored Resume

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