The Airline CSD leads the In-Service Core Team in-service account management as the primary interface for the Airline and Customer Services, ensuring a single voice per customer
Job Summary
The Airline CSD leads the In-Service Core Team in-service account management as the primary interface for the Airline and Customer Services, ensuring a single voice per customer.
The Airline CSD is responsible for aircraft Entry into Service preparation and is accountable for all in service issues whilst ensuring the highest level of safety, reliability, customer satisfaction and business development.
In conjunction with the Service Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the sale of Customer Services range of products and services.
Matching Summary
The Airline CSD leads the In-Service Core Team in-service account management as the primary interface for the Airline and Customer Services, ensuring a single voice per customer.
Skills & Requirements
Must-have
Airline support and service strategy
In-service account management
Aircraft Entry into Service preparation
Customer Services commercial agreements
Customer Services products and services
Nice-to-have
Leadership, ownership, empathy, flexibility
Commitment to act with integrity
Achieving workforce diversity and inclusion
Key Requirements
Eight-years’ experience in the aviation industry
Knowledge and awareness of contracting principles
Strong level of aviation safety awareness
High-level written and oral communication skills in English
Strong interpersonal/negotiation skills in a multi-cultural environment
Ability to develop a business strategy
Ability to work in multi-functional teams
Experience in leading and managing transverse teams
Professional qualifications in aerospace engineering or related discipline