Manager - Claims Operations

149

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
This role involves leading multiple Case Management teams across New South Wales and South Australia to ensure high-quality customer experiences

Job Summary

  • This role involves leading multiple Case Management teams across New South Wales and South Australia to ensure high-quality customer experiences.
  • The successful candidate will act as a key contractual contact for client Youi while coaching Group Managers to uplift team capability.
  • EML offers a diverse culture with work-from-home flexibility up to 2 days per week, comprehensive learning opportunities, and generous employee benefits.

Matching Summary

This role involves leading multiple Case Management teams across New South Wales and South Australia to ensure high-quality customer experiences.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to balance customer outcomes and risk
  • Confident stakeholder management skills

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Continuous improvement mindset
  • Strategic thinking capabilities

Key Requirements

  • Proven experience in CTP claims environment
  • Personal injury claims background required
  • Senior leadership experience managing teams

Work Rights

Not specified

Tailored Resume

Cover Letter