Customer Success Area Lead

Salesforce

Sydney, Australia
Customer retention strategies
Mitigate customer attrition
Orchestrate internal alignment
The Customer Success Area Lead is an individual contributor who will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts

Job Summary

  • The Customer Success Area Lead is an individual contributor who will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts.
  • Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritise customer retention and mitigate attrition.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

The Customer Success Area Lead is an individual contributor who will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts.

Skills & Requirements

Must-have

  • Customer retention strategies
  • Mitigate customer attrition
  • Orchestrate internal alignment
  • Leverage data for investment
  • Promote CSG resources
  • Standardized business review decks

Nice-to-have

  • Trusted advisor relationships
  • Navigate complex discussions
  • Drive alignment with stakeholders
  • Passionate about bettering business
  • Trailblazers in workforce transformation

Key Requirements

  • Experience in Sales, Customer Success, or related fields
  • Proficiency in Salesforce's product suite
  • Proven track record to forge and cultivate high-level relationships
  • Expertise in at least one line of business (LoB) or specific industry sector

Work Rights

Not specified

Tailored Resume

Cover Letter