Junior Executive

AIA Group

Colombo, Sri Lanka
Customer contact centre operations
Process improvement implementation
Contact centre activity planning
Responsible for running the operations and implementing process improvements of the customer contact centre

Job Summary

  • Responsible for running the operations and implementing process improvements of the customer contact centre.
  • Analyse and measure the effectiveness of existing processes and develop sustainable and quantifiable process improvements.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Responsible for running the operations and implementing process improvements of the customer contact centre.

Skills & Requirements

Must-have

  • Customer contact centre operations
  • Process improvement implementation
  • Contact centre activity planning
  • Process effectiveness analysis
  • Staff development and feedback

Nice-to-have

  • Nurturing financial wellbeing
  • Making a difference for customers
  • Healthier, Longer, Better Lives

Key Requirements

  • Actuaries
  • Must provide all requested information

Work Rights

Not specified

Tailored Resume

Cover Letter