Customer Service Team Leader With Italian And English
Bridgestone EMEA
Poznań, PL
On-site
Lead customer service representatives
Order management compliance
Process improvement collaboration
Lead and develop a team of Customer Service Representatives to ensure high-quality service delivery
Job Summary
Lead and develop a team of Customer Service Representatives to ensure high-quality service delivery.
Act as a key point of contact for internal and external stakeholders and represent Customer Service in project meetings.
Collaborate with CoE and IT on process improvements and digital initiatives, and drive cross-functional collaboration with Sales, Finance, LSCM, and Marketing.
Matching Summary
Lead and develop a team of Customer Service Representatives to ensure high-quality service delivery.
Skills & Requirements
Must-have
Lead Customer Service Representatives
Order Management Compliance
Process Improvement Collaboration
Cross-functional Collaboration
Nice-to-have
People Leadership and Coaching
Stakeholder Management Skills
Customer Focus and Collaboration
Manage Complexity and Drive Improvement
Key Requirements
University degree in Business, Management, or related field
3–5 years in customer service leadership
Proficiency in CRM tools (e.g., Freshdesk, Salesforce, ERP)