Team Lead, Market Operations

Carvana

Heath, OH, United States
Full-time salary position; not specified; medical,...
**
Manage employee and customer experience
Drive production in fast-paced environment
Address complex customer-facing issues
** Carvana is seeking a Team Lead for its Market Operations in Heath, OH, responsible for managing local hub operations, team engagement, and customer experience. The ideal candidate should possess significant management experience, a customer-focused mindset, and the ability to foster team development in a fast-paced environment. **

Job Summary

  • The Team Lead is responsible for running the local Carvana hub and everything that comes with it, including market launch, operations, logistics, and team engagement.
  • This role requires a big picture thinker with the ability to manage the employee and customer experience, assess business trends, and proactively create solutions.
  • Carvana offers a full-time salary position with medical, dental, and vision benefits, 401K with company match, and a multitude of perks.

Matching Summary

Match Score: 75

** Carvana is seeking a Team Lead for its Market Operations in Heath, OH, responsible for managing local hub operations, team engagement, and customer experience. The ideal candidate should possess significant management experience, a customer-focused mindset, and the ability to foster team development in a fast-paced environment. **

Salary

Full-Time Salary Position; Not specified; Medical, Dental, and Vision benefits

Skills & Requirements

Must-have

  • Manage employee and customer experience
  • Drive production in fast-paced environment
  • Address complex customer-facing issues
  • Develop and coach Customer Advocates
  • Monitor and report on market performance

Nice-to-have

  • Positive force within the market
  • Contribute to rapidly growing atmosphere
  • Unique perspectives and diversity of opinions

Key Requirements

  • 5+ years customer facing team experience
  • 3+ years management experience
  • Proven history of developing and coaching employees
  • Experience with strategic planning and process improvement
  • Willingness to work on weekends

Work Rights

Not specified

Tailored Resume

Cover Letter