The Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner
Job Summary
The Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner.
Position assures external and internal customers receive efficient and courteous service by administering, coordinating and controlling specific customer programs and processes within the framework of established company policies, ISO procedures and work instructions.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Matching Summary
The Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner.
Skills & Requirements
Must-have
customer service requests
order entry system
customer programs and processes
timely and accurate information
resolve scheduling conflicts
cross-functional personnel
customer satisfaction
Nice-to-have
wild growth and happy over-achievers
positive attitude
team environment
enthusiastic over-achievers
Key Requirements
Associates degree in Business Administration or related field preferred
2 to 4 years of experience
multi-site distribution and/or manufacturing company experience
Distribution experience and an export or import background
Excellent PC and working knowledge of order fulfillment/Enterprise Resource Planning systems (ERP)