The role involves supervising the Airfreight Import Customer Service team to ensure efficient management of end-to-end import operations
Job Summary
The role involves supervising the Airfreight Import Customer Service team to ensure efficient management of end-to-end import operations.
Candidates will oversee daily activities including shipment documentation, carrier coordination, and customs compliance while adhering to service standards.
The position requires monitoring team performance against defined SLAs and KPIs while acting as an escalation point for complex customer inquiries.
Matching Summary
Match Score: 75
The role involves supervising the Airfreight Import Customer Service team to ensure efficient management of end-to-end import operations.