Director Of Technical Support

Relevance AI

Sydney, Australia
Remote
Enterprise support environment experience
24/5 or 24/7 support operations
Strong people leadership
Lead and scale our enterprise-ready Global Technical Support function across three regions, delivering fast, high-quality resolutions and predictable customer experience at scale

Job Summary

  • Lead and scale our enterprise-ready Global Technical Support function across three regions, delivering fast, high-quality resolutions and predictable customer experience at scale.
  • Build a high-performing support organization, establish enterprise standards and processes, and define what AI-enabled support looks like at scale.
  • Benefits include ESOP, AI Productivity Benefit, Parental Leave, and various community and wellness programs.

Matching Summary

Lead and scale our enterprise-ready Global Technical Support function across three regions, delivering fast, high-quality resolutions and predictable customer experience at scale.

Skills & Requirements

Must-have

  • Enterprise support environment experience
  • 24/5 or 24/7 support operations
  • Strong people leadership
  • Sound operational judgment
  • AI adoption in support

Nice-to-have

  • AI-enabled support at scale
  • Curiosity, collaboration, and execution
  • Building AI agents for product improvement

Key Requirements

  • Enterprise Support Leadership Experience
  • People Management Expertise
  • Operational Support Knowledge
  • AI Curiosity and Adoption Mindset
  • Analytical and Systems Thinking
  • Builder Mentality

Work Rights

Not specified

Tailored Resume

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