Customer Support Agent With French And English

Atos

Santa Cruz de Tenerife, ES
Not specified
French and english proficiency
Technical support and problem-solving
Customer issue identification and evaluation
Atos is seeking a French and English-speaking Customer Support Agent to provide technical support and problem-solving expertise to customers. The role involves interacting with customers through various communication channels, analyzing issues, and contributing to the helpdesk knowledge base. No prior experience is required as training will be provided

Job Summary

  • Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
  • Identify, evaluate and prioritize customer issues and complaints.
  • Participate in training programs to support new technologies, procedures and customer service enhancements.

Matching Summary

Match Score: 85

Atos is seeking a French and English-speaking Customer Support Agent to provide technical support and problem-solving expertise to customers. The role involves interacting with customers through various communication channels, analyzing issues, and contributing to the helpdesk knowledge base. No prior experience is required as training will be provided.

Skills & Requirements

Must-have

  • French and English proficiency
  • Technical support and problem-solving
  • Customer issue identification and evaluation
  • Helpdesk knowledge base contribution
  • Work in shifts (7x24)

Nice-to-have

  • Service-oriented attitude
  • Proactive cooperation
  • Results-focused approach
  • Customer-oriented mindset

Key Requirements

  • No specific experience required
  • Basic PC skills
  • Willingness to work in shifts

Work Rights

Not specified

Tailored Resume

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