Customer Service Representative - Patient Registration Team Lead

Cloudmed

Mequon, WI, United States
Base: $18.06 - $29.19 ph; bonus/equity: not specif...
Customer service experience
Quick study with technology
Type and answer phones
This position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning, organizing, directing, coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients

Job Summary

  • This position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning, organizing, directing, coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients.
  • Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards.
  • As our Customer Service Representative – Team Lead, you’ll be the shift lead for our Customer Service team that help our patients check into the hospital.

Matching Summary

This position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning, organizing, directing, coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients.

Salary

Base: $18.06 - $29.19 per hour; Bonus/Equity: Not specified; Benefits: competitive benefits package

Skills & Requirements

Must-have

  • Customer service experience
  • Quick study with technology
  • Type and answer phones
  • High quality customer service
  • Patient privacy and confidentiality

Nice-to-have

  • Positive upbeat people oriented culture
  • Maximizing team member moral and engagement
  • Contribute think boldly create meaningful work

Key Requirements

  • High School Diploma or GED
  • Up to date on all vaccinations
  • Pass a drug test
  • Pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter