Consumer Complaint Analyst

historicsites.nc.gov

North Carolina, US
Recruitment range: $39,244 - $62,000; benefits: he...
Complaint analysis
Dispute resolution
Utility regulations
The Public Staff serves as an advocate for the using and consuming public, ensuring that concerns related to regulated utility services in North Carolina are addressed fairly and effectively

Job Summary

  • The Public Staff serves as an advocate for the using and consuming public, ensuring that concerns related to regulated utility services in North Carolina are addressed fairly and effectively.
  • Staff members collaborate regularly with colleagues across the Communications, Electric, Natural Gas, Water, and Legal Divisions to efficiently address and resolve consumer issues.
  • This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement.

Matching Summary

The Public Staff serves as an advocate for the using and consuming public, ensuring that concerns related to regulated utility services in North Carolina are addressed fairly and effectively.

Salary

Recruitment Range: $39,244 - $62,000; Benefits: Health insurance, retirement, paid holidays, vacation and sick leave

Skills & Requirements

Must-have

  • Complaint analysis
  • Dispute resolution
  • Utility regulations
  • Data analysis
  • Written and verbal communication

Nice-to-have

  • Facilitating interactions
  • Mediating disputes
  • Building effective working relationships

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • One year experience in complaint analyst work
  • Legally authorized to work in the United States

Work Rights

Legally authorized to work in the United States at the time of hire and throughout employment

Tailored Resume

Cover Letter