Technical Customer Assurance Manager

HP

South Africa
Hybrid
Bachelor's degree in computer science
Deep pc hardware expertise
Microsoft os and modern management proficiency
HP is seeking a Technical Customer Assurance Manager in South Africa, focusing on enhancing customer success through technical expertise and relationship management. The role involves diagnosing and resolving complex technical issues for enterprise customers, with an emphasis on strategic impact rather than routine troubleshooting

Job Summary

  • This role offers a unique opportunity to leverage deep PC knowledge into high-impact customer success for major enterprise clients.
  • You will act as the primary technical contact, diagnosing complex issues and partnering with customers during new hardware deployments.
  • The position requires delivering technical training sessions and managing escalations alongside HP's specialist technical experts.

Matching Summary

Match Score: 85

HP is seeking a Technical Customer Assurance Manager in South Africa, focusing on enhancing customer success through technical expertise and relationship management. The role involves diagnosing and resolving complex technical issues for enterprise customers, with an emphasis on strategic impact rather than routine troubleshooting.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science
  • Deep PC hardware expertise
  • Microsoft OS and Modern Management proficiency
  • Network troubleshooting skills
  • Root-cause analysis capability

Nice-to-have

  • Fluent English speaker
  • Growth-oriented mindset
  • Strong team player
  • Creative problem-solver
  • Additional language skills

Key Requirements

  • Minimum Bachelor's degree (NQF Level 7)
  • Solid hands-on PC technical support experience
  • Proven history of resolving technical issues with customers

Work Rights

Not specified

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