Lead Service Designer

Bupa

London, United Kingdom
Up to £65k depending on experience; annual perform...
Hybrid
Service design mindset and methodology
Product design skills and background
Customer journey mapping and service blueprints
You will lead projects to establish service design at Bupa while mentoring a multi-disciplinary experience design team

Job Summary

  • You will lead projects to establish service design at Bupa while mentoring a multi-disciplinary experience design team.
  • The role requires balancing customer needs with business goals through agile collaboration and strong stakeholder relationships.
  • Benefits include an enhanced pension plan, life insurance, onsite gyms, and a global wellbeing programme called Viva.

Matching Summary

You will lead projects to establish service design at Bupa while mentoring a multi-disciplinary experience design team.

Salary

Up to £65k depending on experience; Annual performance-based bonus; Enhanced pension plan and health insurance

Skills & Requirements

Must-have

  • Service design mindset and methodology
  • Product design skills and background
  • Customer journey mapping and service blueprints
  • Facilitating cross-discipline workshops
  • Line management and team mentorship

Nice-to-have

  • Experience in FCA regulated business
  • Knowledge of Figma and UserTesting.com
  • Strong storytelling and stakeholder influence
  • Champion for accessibility and diversity
  • Test and learn approach implementation

Key Requirements

  • Deep domain expertise in service and product design
  • Proven experience line managing designers
  • Ability to navigate complex business journeys across multiple channels

Work Rights

Not specified

Tailored Resume

Cover Letter