Claims It Business Analyst, Genai

American International Group

Atlanta, GA, United States
Generative ai initiatives
Claims by aig assist program
Business priorities to actionable requirements
This role will translate business priorities into actionable requirements, drive process optimization, and ensure GenAI capabilities are operationally viable, compliant, and aligned to the Claims Technology North Star

Job Summary

  • This role will translate business priorities into actionable requirements, drive process optimization, and ensure GenAI capabilities are operationally viable, compliant, and aligned to the Claims Technology North Star.
  • The analyst will support end-to-end delivery across use cases such as FNOL intake, coverage analysis, document summarization, and adjuster workflow augmentation, ensuring measurable improvements in cycle time, accuracy, and adjuster experience.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

This role will translate business priorities into actionable requirements, drive process optimization, and ensure GenAI capabilities are operationally viable, compliant, and aligned to the Claims Technology North Star.

Skills & Requirements

Must-have

  • Generative AI initiatives
  • Claims by AIG Assist program
  • business priorities to actionable requirements
  • GenAI capabilities operational viability
  • FNOL intake, coverage analysis, document summarization
  • adjuster workflow augmentation
  • Data, InfoSec, and Legal collaboration

Nice-to-have

  • operate in ambiguity and drive clarity
  • change leadership and adoption focus
  • process re-engineering and operating model design
  • human-in-the-loop AI
  • model governance, explainability, and regulatory controls

Key Requirements

  • 7+ years as a Business Analyst
  • Claims, Insurance, or Financial Services experience
  • Proven AI/GenAI delivery experience
  • Deep understanding of Claims workflows
  • Strong Agile delivery experience
  • Experience with cross-functional global teams
  • Experience with senior stakeholders

Work Rights

Not specified

Tailored Resume

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