Candidate will be part of the IT Command Center team, responsible for monitoring internal system dashboards and responding to network, application, and infrastructure alerts
Job Summary
Candidate will be part of the IT Command Center team, responsible for monitoring internal system dashboards and responding to network, application, and infrastructure alerts.
Candidate must have excellent English written and verbal communication skills and be responsible for managing communications via email and respond to phone calls from US-based customers, internal teams, and third-party vendors.
Candidate must have a flexible schedule, including weekend support.
Matching Summary
Candidate will be part of the IT Command Center team, responsible for monitoring internal system dashboards and responding to network, application, and infrastructure alerts.
Skills & Requirements
Must-have
monitoring internal system dashboards
responding to network alerts
technical troubleshooting
managing ticket-based work
excellent English communication skills
flexible schedule including weekend support
Nice-to-have
Experience-Led, Intelligence-Driven approach
API-first architecture knowledge
cloud and on-prem environments
Key Requirements
Proficient in technical troubleshooting
Excellent English written and verbal communication skills