It Operations Manager - Ts/sci/poly

General Dynamics IT (GDIT)

Tysons Corner, VA, United States
$119,870 - $162,178; not specified; comprehensive ...
Onsite
It service management processes
Service desk best practices
Itsm platforms
Manage Tier 1 and Tier 2 Operations teams, ensuring high performance and accountability

Job Summary

  • Manage Tier 1 and Tier 2 Operations teams, ensuring high performance and accountability.
  • Ensure compliance with defined SLAs and KPIs, regularly reporting on performance metrics and service trends.
  • GDIT offers a 401K with company match, comprehensive health and wellness packages, and professional growth opportunities including paid education and certifications.

Matching Summary

Manage Tier 1 and Tier 2 Operations teams, ensuring high performance and accountability.

Salary

$119,870 - $162,178; Not specified; Comprehensive health and wellness packages

Skills & Requirements

Must-have

  • IT service management processes
  • Service desk best practices
  • ITSM platforms
  • Windows, Active Directory, Office 365
  • Basic networking principles
  • Manage Tier 1 and Tier 2 Operations teams

Nice-to-have

  • Lead change initiatives
  • Motivate teams
  • Influence without authority
  • Continuous improvement drive

Key Requirements

  • 6+ years of related experience
  • 2+ years in leadership/managerial position
  • Associates or Bachelors degree
  • ITIL Expert certification
  • PMP certification
  • TS/SCI with active polygraph

Work Rights

Top Secret SCI + Polygraph

Tailored Resume

Cover Letter