Senior Software Engineer

Cisco

North Carolina, US
Base: $137,000.00 to $200,500.00; bonus/equity: no...
Troubleshooting and problem-solving skills
Experience with voip and media troubleshooting
Strong communication and presentation skills
You will collaborate with IP Phones and headsets engineering groups to resolve complex customer issues

Job Summary

  • You will collaborate with IP Phones and headsets engineering groups to resolve complex customer issues.
  • Our team is committed to continuous learning and adapting to evolving technologies and business needs.
  • Flexible work options help you balance professional and personal commitments.

Matching Summary

You will collaborate with IP Phones and headsets engineering groups to resolve complex customer issues.

Salary

Base: $137,000.00 to $200,500.00; Bonus/Equity: Not specified; Benefits: Medical, dental and vision insurance, 401(k) plan

Skills & Requirements

Must-have

  • Troubleshooting and problem-solving skills
  • Experience with VoIP and media troubleshooting
  • Strong communication and presentation skills

Nice-to-have

  • Knowledge of Cisco IP Phones
  • Ability to work independently
  • Experience with cloud troubleshooting

Key Requirements

  • Experience managing escalations from customers
  • Skilled at reading logs and debugging
  • Knowledge of communication protocols like SIP

Work Rights

Not specified

Tailored Resume

Cover Letter