Relationship Analyst

Santander UK

Miami, United States
Base: $54,375.00 usd; maximum: $92,500.00 usd; ben...
On-site
Manage client requests and operational processes
Resolve client issues independently
Serve as primary point of contact for clients
Santander UK is seeking a Relationship Analyst in Miami, responsible for managing client requests and operational processes with a strong focus on accuracy and compliance. The ideal candidate will have extensive customer service experience, particularly in private banking, and must be bilingual in English and Spanish

Job Summary

  • The Relationship Analyst manages client requests and operational processes independently, ensuring accuracy, timeliness, and compliance.
  • This role requires solid technical knowledge, strong organizational skills, and the ability to resolve most client issues without escalation.
  • Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization.

Matching Summary

Match Score: 85

Santander UK is seeking a Relationship Analyst in Miami, responsible for managing client requests and operational processes with a strong focus on accuracy and compliance. The ideal candidate will have extensive customer service experience, particularly in private banking, and must be bilingual in English and Spanish.

Salary

Base: $54,375.00 USD; Maximum: $92,500.00 USD; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage client requests and operational processes
  • Resolve client issues independently
  • Serve as primary point of contact for clients
  • Deliver services aligned with SLAs and compliance
  • Prepare onboarding packages and maintain documentation
  • Process and track wire transfers
  • Promote digital banking tools adoption

Nice-to-have

  • Proactive with ability to suggest improvements
  • Well organized and detail oriented
  • Exceptional problem solving and follow-through skills
  • Ability to work independently and prioritize projects

Key Requirements

  • Bachelor's Degree or equivalent work experience
  • 3+ Years customer service experience
  • 3+ Years Microsoft Office experience
  • Bilingual: English and Spanish

Work Rights

Not specified

Tailored Resume

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